Coronavirus (COVID-19) Information for families and visitors

Visiting arrangements during Coronavirus (COVID-19) 

Letter to families - 27 May 2020 (PDF)

Industry Code of Conduct for Visiting Aged Care Homes during COVID 19

Industry Code of Conduct

What to do if you are experiencing difficulty visiting our aged care facilities

We understand some families might find it difficult to visit during restricted visiting hours. Please contact the manager of the facility to discuss alternative visiting arrangements, our managers will do their utmost to meet your needs. If you are not happy with the options provided you can contact St Vincent’s Patient Representative Service tel 03 9231 1954 or e-mail and seek their assistance. Alternatively you can contact the Aged Care Quality and Safety Commission and use their complaints service.

Visiting care facilities – where can I get more information?

Victorian Department of Health and Human Services