Share your experiences

How to give feedback

We welcome and encourage patients and their families giving us feedback about their experience. Your feedback is important to us and helps us know what we are doing well and where we need to improve.

You can provide feedback several different ways. If you are currently at St. Vincent’s, we encourage you to speak directly to a staff member at the time. That way, they can offer assistance as quickly as possible. If you feel the matter has not been resolved, you are most welcome to ask to speak to the person in charge.

Alternatively you can contact the Patient Liaison Officers (PLO) on (03) 9231 1954 Monday to Friday between 8.00 am and 4.00 pm, by email at plo@svha.org.au or leave a message below:

 

 

Mandatory field(s) marked with *

Our PLO team are available to hear your feedback or assist in the resolution of any issues and concerns about the care you or your friend/relative (with their consent) has experienced at St Vincent's. We take all feedback seriously and we will work with you throughout the process.

Likewise compliments reinforce what we are doing well. Please speak with the healthcare team or the manager of the area, complete the online form above or leave a written message or card for the staff. We appreciate and share all compliments with our staff.

If you would like to provide feedback in a language other than English, please request an interpreter via the healthcare team or the PLO. You are also welcome to provide written feedback in your own language and we will arrange translation.