Special Circumstances

No Medicare Card

St Vincent's Hospital Melbourne is a public healthcare facility. All patients who use this facility must present a valid Medicare card in order to receive services free of charge.

You may be classed as a Medicare Ineligible Patient if you are an overseas visitor who does not have asylum seeker or refugee status, or if you are from a country that Australia does not have a Reciprocal Health Care Agreement with.

As a Medicare Ineligible Patient, you will be required to pay costs incurred for all medical treatment received. It is your responsibility to ensure that you have adequate finances to cover the cost of your healthcare. Health or travel insurance cover may enable you to claim reimbursement. Patients who do not have a valid Medicare card or are not eligible for Medicare benefits will need to organise payment with our Overseas and Compensable Patient Accounts Department in advance of elective procedures, or prior to discharge in emergency situations. 

Transport Accident Commission (TAC)

If your hospital attendance is related to a transport accident you are entitled to lodge a claim with TC. Please visit www.tac.vic.gov.au for more information.

Worksafe Victoria

If your hospital attendance is related to a workplace accident or injury you are entitled to lodge a claim through WorkSafe Victoria. You will need to provide your claim number and employer details to hospital staff in order for all associated accounts to be forwarded for payment. Please visit www.worksafe.vic.gov.au for more information.

For further information on any of the above please contact:

Patients Accounts Officer

Telephone: (03) 9288 2893


Department of Veteran Affairs

Veteran Affairs card holders can be eligible for entitlements in treatment and care for certain conditions at the expense of the Department of Veteran Affairs. Patients should present their Veteran Affairs card whenever visiting St Vincent's Hospital Melbourne. For assistance to confirm your status or entitlements please contact our Patient Accounts Manager or visit www.dva.gov.au

For further information please contact:

The Patients Accounts Manager 

Telephone: (03) 9288 3360


Leave a Message

Mandatory field(s) marked with *