Patients & Visitors

It is our pleasure to care for you. This page includes important information about St Vincent’s and the services we provide. It contains information on what to expect during your stay, how to find your way around and some of the services that may be helpful to you. There is also a series of important tips for managing your own health and information on your rights as a patient, including your right to privacy. 

We encourage you to be actively involved with your own healthcare and to let our staff know if you need more information about any aspect of your care. We are here to help. Your safety, comfort and wellbeing are important to us, so please tell us if there is anything we can do to improve your experience.


Visitor Information and Services

Visitor-Information-and-Services

This page includes important information about St Vincent’s and the services we provide. It contains information on what to expect during your stay, how to find your way around and some of the services that may be helpful to you.

Preparing for Hospital

Preparing-for-Hospital

Unless you are admitted via the Emergency Department, you will receive a phone call or letter to let you know when to expect you to come to hospital.

Inpatients

Inpatients

Your care and safety are our top priority. Our responsibility is to offer you high quality healthcare in a safe environment.

Discharge

Discharge

Arrangements for your safe and timely discharge will commence when you first have contact with the hospital and will continue until you leave. It is most important to let staff know of any factors that will affect your plans.

Specialists Clinics

Specialist-Clinics

Your GP may refer you to see a specialist doctor or health professional at St Vincent's Specialist Clinics.

Costs

Costs

If you have special circumstances such as being in eligible for a Medicare card please visit special circumstances for more information.

Patient Information and Services

Patient-Information-and-Services

Patient Information and Services

Day Patients

Day-Patients

This information is for patients who are visiting St Vincent's to have an operation or procedure, and returning home on the same day.

Keeping you safe in hospital

Keeping-you-Safe-in-Hospital

Keeping you safe in hospital

Campus Information

Campus-Information

Our campuses include St Vincent Hospital Melbourne, Fitzroy, Caritas Christi Campus, Kew and St Georges Health Service, Kew. We also operate aged care facilities in four locations.

Person centred care

Person-Centered-Care

At St Vincent’s Health Australia, we believe that working with patients and their families is the key to providing exceptional healthcare.

Share your experiences

Share-your-experience

If you would like to give feedback or have a concern, we encourage you to speak directly to a staff member at the time.

Our performance

Our-Performance

St Vincent’s Health Australia believe that nothing is more important than keeping you safe during your stay with us. We are taking the lead in ensuring that our patients, residents and their families have transparent information about how we perform against national safety benchmark standards.