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Consumers Can Ask You are here:HomeOur ServicesDepartments and ServicesNNexus The Consumers Can Ask (ConCA) booklet was updated in 2025. It is a companion to the Carers Can Ask (CCA) resource The Royal Commission into Victoria’s Mental Health System recognised the human rights of people with mental health and substance use issues are to be respected at all stages of treatment, and for them to have more involvement in their own care. Nexus has worked with a range of consumers, staff and services to update the Consumers Can Ask resource (ConCA). The resource aims to assist discussion about treatment, discharge planning and post discharge support. It contains questions you can ask, a guide to services and other important information for consumers (people who access hospital and community mental health services and alcohol and other drug services) and staff. ConCa A4 booklet View or download the A4 booklet. One page checklist Print or photograph this one-page checklist and take to appointments One page checklist ConCa question prompts (photograph to use as a reminder at appointments) Ask about • General treatment • Culture • Treatment services policies • Relapse/becoming unwell • Consent/information sharing • Risk reduction • Staff • Relevant Crisis Contacts • Daily activities • Next steps from this Service • Medications • Returning to the Service • Consumer supports • Links with other Services • Involving families/carers in my treatment • Anything else? Questions about the Consumers Can Ask Please email nexus@svha.org.au CCA Poster