To facilitate better conversations with patients and residents
of culturally and linguistically diverse backgrounds, our teams in
collaboration with the City of Melbourne created
the Talk to Me App.
Talk to Me is a progressive Web Application built for IPad,
IPhone and Android devices to facilitate brief, sentence based, basic
information in multiple languages other than English.
It can be used by patients and health professionals alike.
Currently, the app is available in Arabic, Cantonese, Croatian,
Hakka, Italian, Greek, Macedonian, Mandarin, Serbian, Spanish, Turkish and
Vietnamese. By mid-2022 Dinka, Farsi and Somali will be added.
The Talk to Me app assists staff to communicate with patients
and residents in day-to-day care, between the key moments
when an interpreter would be accessed.
Please note that Talk to Me does NOT replace the vital role of
an interpreter. An interpreter should always be engaged to communicate the
important points in the continuum of patient care.
The Talk to me app can be accessed on
Please ensure to use Google Chrome
For more information email CulturalDiversity@svha.org.au
The SVHM Cultural Responsiveness Guideline (2018) and the Language Services Policy (2021) sit under the SVHM Diversity and Inclusion Policy (2019) all of which are designed to support SVHM staff in planning appropriate services and manage inherent risks for CaLD clients.