Statement in response to social media videos

Friday 12 June 2020

St Vincent’s Hospital Melbourne management became aware of an incident concerning the experiences of two patients at our hospital on 31 May. Parts of the incident, which contained allegations of inadequate care, were captured on video and subsequently published to Facebook.

Having undertaken a preliminary internal investigation, St Vincent’s Hospital Melbourne has decided to commission an independent external review to ensure it continues to uphold its mission to provide high standards of safe and compassionate care.

Moving to an external review is a standard part of the Hospital’s critical incident management procedures, and aligns with its commitment to continuous improvement.

The external review will be led by a panel of independent experts, and will include representation from the Aboriginal community. Both the panel and its scope will be finalised in the coming days, with a view to completing the investigation as a matter of priority.

Issues like this are of deep concern to St Vincent’s Hospital Melbourne and it’s important for everyone concerned that we understand what happened and respond appropriately.


Saturday 6 June 2020

On Thursday 4 June, St Vincent’s Hospital’s management became aware of a Facebook post shared by an inpatient at St Vincent’s Hospital Melbourne.

This post contained footage of another patient in front of our Emergency Department and contained allegations of inadequate care.

We immediately launched an internal investigation into the circumstances surrounding the content of this footage.

St Vincent’s Hospital Melbourne apologises to the patients involved. We are deeply concerned at the video content and we are committed to discovering what occurred.

We have contacted the patient in the video as well as the patient who took the footage to check on their welfare.

At St Vincent’s Hospital Melbourne, we exist to care for our vulnerable communities – it is embedded into our mission.

Cultural awareness training around the unique health needs of Aboriginal and Torres Strait Islander Australians is core to the clinical training program for all staff members at St Vincent’s. We remain dedicated to improving our education and development programs.

Following this incident, we are committed to not only understanding the background of what occurred, but how we can improve our care so this does not happen again.