What you will need

What do you need?

Device options Browser options

  • A good internet connection (if you can watch a video online, you can make a video call)
  • A private, well-lit area where you will not be disturbed during the consultation
  • Web-camera, speakers and microphone (already built into most laptops and smartphones)


The easiest way to determine if you are ready for a video consultation is to do a test call.


Ensure you are using the latest version of Google Chrome

How do you make a telehealth call?

For information on how to make a telehealth video call, please click on the document below.  Our telehealth service is only available to patients who have a booked telehealth appointment. 

Telehealth Instructions - How to make a telehealth video call


Minimum requirements

Hardware and operating system

Device type

 Minimum requirements

Operating system 

 Windows computer

 2GHz dual-core, i5 processor, 3GB of RAM

 Microsoft Windows 7 or later

Apple computer (iMac, Mac Pro, Mac Mini, MacBook, MacBook Air, or MacBook Pro)

 Intel 2GHz dual-core, i5 processor, 3GB of RAM

 MacOS 10.12 (Sierra) or later

 Android tablet or smartphone

Less than two years old, with a front-facing camera

 Android 5.1 or later

 Apple iPhone or iPad

iPhone 5S or later, iPad Air or later, iPad Mini 2 or later, iPad Pro

 iOS 12 or later

Web browser

Users require one of the following web browsers:

Google Chrome iconWindows, Android, MacOS: Google Chrome: version 72 or later 
Safari logoMacOS, iOS: Apple Safari: version 12.0 or later