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Telehealth is the use of technology to provide healthcare over a distance. It links you and your clinician by an audio and video connection using your computer, smart phone or tablet. It may be a suitable option for patients who:
If it is suitable you will get an appointment letter as usual. Instead of going to St Vincent’s Hospital, you will go to the St Vincent’s Hospital Telehealth webpage and click on "Start Video Call" to start your video consultation.
Not all specialists offer telehealth consultations - sometimes it may not be appropriate. If you are interested in a telehealth consultation, speak to your St Vincent’s Hospital clinician.
For information on how to make a telehealth video call, please click on the document below. Our telehealth service is only available to patients who have a booked telehealth appointment.
Telehealth Instructions - How to make a telehealth video call
You can always choose to have a face to face consultation if you prefer.
There is no cost from St Vincent’s Hospital to you.
Check with your internet provider for data usage costs.
You may be asked to give your consent to bill Medicare.
A video consultation uses about 230 MB on a mobile device and 450MB on a PC for a 20 minute call. Catch-up TV services typically use up to 300MB for a 20 minute show.
You don’t use any data while waiting for your clinician.
The same privacy and confidentiality requirements that apply to face-to-face consultations apply to video consultations. Video consultations are secure, private and not recorded.