What you will need

What do you need?

Device options Browser options

A good internet connection (if you can watch a video online, you can make a video call)
A private, well-lit area where you will not be disturbed during the consultation
Web-camera, speakers and microphone (already built into most laptops and smartphones)

The easiest way to determine if you are ready for a video consultation is to do a test call.

Ensure you are using the latest version of Google Chrome.

How do you make a telehealth call?

For information on how to make a telehealth video call, please click on the document below. Our telehealth service is only available to patients who have a booked telehealth appointment.

Telehealth Instructions - How to make a telehealth video call

Minimum requirements

Hardware and operating system

Device type	Minimum requirements	Operating system
Windows computer	2GHz dual-core, i5 processor, 3GB of RAM	Microsoft Windows 7 or later
Apple computer (iMac, Mac Pro, Mac Mini, MacBook, MacBook Air, or MacBook Pro)	Intel 2GHz dual-core, i5 processor, 3GB of RAM	MacOS 10.12 (Sierra) or later
Android tablet or smartphone	Less than two years old, with a front-facing camera	Android 5.1 or later
Apple iPhone or iPad	iPhone 5S or later, iPad Air or later, iPad Mini 2 or later, iPad Pro	iOS 12 or later

Web browser

Users require one of the following web browsers:

Windows, Android, MacOS: Google Chrome: version 72 or later

MacOS, iOS: Apple Safari: version 12.0 or later