Visitor Information and Services
This page includes important information about St Vincent’s and the services we provide. It contains information on what to expect during your stay, how to find your way around and some of the services that may be helpful to you. There is also a series of important tips for managing your own health and information on your rights as a patient, including your right to privacy.
Visitor Restrictions
Fitzroy campus
- One visitor per patient per day.
- Maximum duration two hours.
- Visiting hours from 3pm to 7pm.
St Vincent’s Hospital on the Park
- One visitor per patient per day.
- Maximum duration two hours.
- Visiting hours from 3pm to 7pm.
St George’s, Kew
- One visitor per patient per day.
- Maximum duration two hours.
- Visiting hours from 3pm to 7pm.
Residential Aged Care
- One visitor per resident per day.
- Maximum duration one hour.
- Visiting hours from 10am to 7pm.
When entering the hospital, all visitors must:
- have their temperature taken
- wear a surgical mask for the duration of their visit
- provide their name and contact number in the visitor log
- present to reception desk on all levels and at all sites before entering any ward area; a staff member will meet visitors and escort them for the duration of their visit
- wash their hands using an alcohol-based hand sanitiser after using lifts, holding railings and every time they enter and exit the patient’s room
- limit the number of personal items they bring into the hospital
- depart the ward when not at the bedside and limit movement around the hospital
Visitors will not be allowed entry if they have:
- tested positive for COVID-19 or are awaiting test results, and have not met the criteria for discharge from isolation
- arrived in Australia from overseas within the past 14 days
- recently come into contact with a person who has a confirmed case of coronavirus
- a temperature over 37.5 degrees or symptoms of acute respiratory infection
Special circumstances
The Nurse in Charge may approve essential visitors for the following special circumstances:
- Compassionate grounds when a patient is at the end-of-life.
- When there is a sudden deterioration in a patient’s condition.
If approved, the following will apply:
- Maximum of one visitor with the patient at any one time.
- Visitors who are not at the bedside must depart the ward.
- Visiting hours are not restricted.
- Any visitor allowed to visit a patient with known or suspected COVID-19 will need to wear the required personal protective equipment (PPE). Someone from the ward will meet the visitor at the ward entrance and escort the visitor for the duration of their visit.
For special circumstances, there are additional approvals needed if a person has:
- Tested positive for COVID-19 or is awaiting test results, and has not been cleared from isolation.
- Arrived in Australia from overseas within the past 14 days.
- Had known contact with someone who has COVID-19.
- A temperature over 37.5 degrees or symptoms of acute respiratory infection.
If you have any concerns about special circumstances or need more information, please talk to the doctors or nurses caring for your family member or friend.
Exceptions
These restrictions do not apply to carers or support persons for patients with a disability.
Carers includes people who are bringing a patient to the emergency department, attending an outpatient appointment or caring for a patient who is currently in hospital.
Like all our healthcare workers, carers and disability support workers need to wear the appropriate personal protective equipment (PPE) when caring for a patient. St Vincent’s Hospital Melbourne will provide the appropriate PPE and PPE training to ensure the safety of carers and disability support workers.
Visiting Hours
St Vincent's Hospital Melbourne - Fitzroy Campus
For any visits outside of these general visiting hours listed below, please contact the nurse in charge.
Medical and surgical patients
Generally 8.00am to 8.00pm, 7 days per week (including public holidays)
For the 4th floor East of Building A - Main Hospital, visiting hours are 8.00am to 12.30pm and 2.30pm to 8.00pm, to allow a rest period for patients.
Rehabilitation
Generally 8.00am to 8.00pm, 7 days per week (including public holidays)
Please note that patients may be away from the ward at various times throughout the day for therapies.
Intensive Care Unit
As the Intensive Care Unit is a highly specialised area, visitors are limited to next-of-kin with only 2 visitors able to visit a patient at the same time.
To ensure privacy for all patients, visitors are not admitted during ward rounds (morning and afternoon), but are welcome at all other times. More information about intensive care is available from the unit. Specific patient enquiries should, in the first instance, be addressed to the nurse caring for the patient, who can refer to the appropriate person as required.
For the health of the patients please do not bring flowers into the unit.
The Intensive Care Unit can be contacted on (03) 9288 4485.
Mental Health Service
Hours are 2.00pm to 4.00pm and 6.00pm to 8.00pm, 7 days per week (including public holidays)
The Mental Health Service can be contacted on (03) 9288 4141.
Downloads
Information for Patients Brochure