Coronavirus (COVID-19)

What is COVID-19?

Coronaviruses are a large family of viruses that usually cause illness of variable severity in humans.

COVID-19 is a new strain of coronavirus that has not been previously identified in humans.

Human coronaviruses are spread through contaminated droplets, by coughing or sneezing, or by touching contaminated objects.

COVID-19 is tested by taking a swab from inside your nose and mouth.

What are the symptoms of COVID-19?

Symptoms include fever, cough and difficulty breathing. Most symptoms appear 5 to 6 days after a person is infected.

Most people have mild symptoms, and will recover with rest and fluids.

Some people have no symptoms at all. People may be infectious without having symptoms.

In more severe cases, infection can cause pneumonia and severe respiratory distress.

Information for Patients

If you or your family have any questions or concerns, please speak with your nurse or doctor. We are here to help.

More detailed information can be found on the regularly updated Victorian Government website -

If you are concerned, call the Coronavirus hotline on 1800 675 398 (24 hours).

Please keep Triple Zero (000) for emergencies only.

Information for dialysis patients

Information for patients who are immuno-suppressed or receiving active cancer treatment 

Information for patients who are receiving biologics medication through the PBS or a clinical trial

Information for patients who are receiving immunosuppressive medication for a skin condition 

Information for dialysis patients, kidney transplant recipients and patients who are immuno-suppressed

What is “self-isolation”?

Self-isolation involves staying indoors and avoiding further contact with people until you are sure you do not have COVID-19 infection.

You must self-isolate for 14 days if:

  • You have travelled to a high risk country (within 14 days), or
  • You had close contact with a person with confirmed COVID-19.

If you are waiting for COVID-19 test results, then you must “self-isolate” until your result is negative (clear).

Five ways you can reduce the spread of infection

Like all flu viruses, there are some simple things you can do to keep yourself and other people safe. The best prevention against COVID-19 is hygiene, so make sure you:

  1. Wash your hands thoroughly for at least 20 seconds after touching objects and surfaces.
  2. Use alcohol-based hand sanitiser regularly.
  3. Cover your cough or sneeze with a tissue or cough into your flexed elbow.
  4. Avoid touching your eyes, nose, and mouth.
  5. If you are concerned that another person has not cleaned their hands properly, please let a staff member know.

Tell your nurse immediately if you feel like you are developing flu-like symptoms, such as cough, fever, runny nose, and difficulty breathing.

Keeping you safe

We are keeping you safe from COVID-19 infection in our hospitals and facilities in a number of ways:

All patients and residents with suspected or confirmed COVID-19 will be placed in special isolation rooms to prevent the spread of infection.

All staff are trained with preventing infection. We will continue to maintain high-levels of hygiene, such as cleaning our hands, disinfecting equipment, and using protective masks, gloves, and gowns when needed.

We will continue to check your health and wellbeing during your stay.

We are limiting non-essential visitors to our facilities, and making sure that anyone with flu-like symptoms does not visit.

Information for Visitors

The safety of our patients, residents and staff is our number one priority.

Please do not visit our hospitals or facilities if:

  • You have travelled overseas in the past 14 days
  • You are experiencing flu-like symptoms

Please consider other ways of contacting family and friends, like phone calls and text messaging.