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Cultural diversity 

 

St Vincent’s serves a diverse community. Cultural diversity refers to distinguishing features of a person’s background that includes but is not limited to country of origin, languages spoken at home, family ties or cultural and religious background. Almost half (46 per cent) of all patients who were admitted to St Vincent's in the past year were born overseas and 1 in 7 patients used the services of an interpreter. St Vincent’s received requests to provide interpreters for more than 60 different languages in 2008–09. The most common languages requested are Greek, Italian, Vietnamese, Arabic, Mandarin and Cantonese.

 

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Cultural Diversity Committee

St Vincent’s Cultural Diversity Committee and the Transcultural Services Coordinator support staff in their efforts to provide culturally responsive care to clients from culturally and linguistically diverse (CALD) backgrounds. Established in 2003, the Cultural Diversity Committee provides a focus to cultural and linguistic diversity initiatives at St Vincent’s.

 

Language services policy in Victoria

A copy of the Victorian Department of Health Language Services Policy can be found at the Department of Health Multicultural Strategy website.

Interpreter symbol

 

Do you need an interpreter?

St Vincent’s has staff interpreters who provide free, confidential interpreting to public patients in Greek, Chinese (Mandarin, Cantonese, Hakka), Vietnamese, Italian and Arabic. Other languages are also available on request.  

 

Interpreters at St Vincent's Clinics

When you doctor (GP) refers you to a specialist at St Vincent's Clinics, ask them to request an interpreter for you. You can also request an interpreter when you make your appointment. Interpreters are available to public patients with a valid Medicare card. If you cannot come to your appointment please call St Vincent’s Clinics on (03) 9288 3475 and cancel your interpreter booking as well.

 

Translations: Basic information about interpreter services is available in 10 languages

 

 

41 Victoria Parade, Fitzroy VIC 3065, Australia. Phone: (03) 9288 2211