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Process 3  

Quality improvement committee 


Key components

An education package for the hospital Quality Improvement Committee (QIC) may include:

  1. cultural awareness training
  2. evidence of the impact a lack of cultural awareness can have on Aboriginal health outcomes
  3. an explanation of the value of data of different types from Aboriginal cultural perspective and understanding how this feedback is useful for developing a systemic approach to improving cultural sensitivity
  4. promoting understanding of the role and the sensitivities that the Aboriginal Quality Improvement worker must work within


Questions for this process step

a) What is the QIC? (For an explanation of the QIC please see the section Where to begin)

b) Are you aware of the unique pressures associated with being an Aboriginal staff member within the hospital environment?

c) Is there any specific local, regional or state information that should be included in any trianing or information for staff?



Process 3 includes a variety of resources and information to assist the QIC in understanding patient feedback from a cultural perspective. It includes information on the impact of a lack of cultural awareness on Aboriginal health outcomes as well as case studies and articles from a literature review of the Improving the Culture of Hospitals Project.

This process will provide background information to the Quality Improvement Committee on the current role that most Aboriginal staff undertake in hospitals, that of an Aboriginal Hospital Liaison Officer (AHLO). In many cases the most likely Aboriginal staff undertaking the Aboriginal Quality Improvement role will be AHLOs. There will also be some information to assist Quality Improvement Committee members to understand the role and the sensitivities that the Aboriginal Quality Improvement role must work within.



Many non-Aboriginal staff have not worked closely with their Aboriginal colleagues within the hospital setting and are unaware of the pressures with carrying out this role. Aboriginal Hospital Liaison Officers have different areas of responsiblity including work tasks to the hospital they work for but also cultural responsibilities to the community they are part of.


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