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Process 2  

Gathering information  


Key component

To work with the Aboriginal community to inform and explain how the continuous quality improvement process works within the hospital and why it is important for the Aboriginal community to be involved.


Questions to consider for this process step

a) How should you go about working with the local Aboriginal organisations?

b) What is different about this feedback process compared to what already exists with AHLOs?

c) What resources would be useful to improve the connection betwen the hospital and the Aboriginal community?




Information is provided to the AQI officer by community members. The methods for this are not prescribed as this is a decision of the local community. It might occur for example through traditional community collection methods or it may occur through local Aboriginal organisations that collect quantitative data on Aboriginal experiences.

Areas to consider:

a) Developing relationships with appropriate Aboriginal organisations

b) Explaining the feedback process to the community

c) Gathering information






This quote by an AHLO emphasises the importance of the Aboriginal community identifing the issues of importance:


Hospitals and Aboriginal communities need to sit around a table and talk more about what the local health issues are and how they are going to be fixed. When we all work together a lot can be achieved but it is important that hospitals understand how the community works. Community control is essential in working together successfully and Aboriginal peopel know better than anyone how it should work to benefit our people. Being guided by the local Aboriginal community/organisations is important if hospitals want to contribute to our health and wellbeing. (Jemmes Handy, Aboriginal Hospital Liaison Officer, Mildure Hospital).



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