Training for the Aboriginal Quality Improvement role in gaining community feedback.
Questions to consider for this process step:
a) How do you know the solution you implemented has worked?
b) If unsuccessful have there been any positive outcomes?
c) How to present data to the Aboriginal community?
This process has similar components to Process 2, but focuses on review of the intervention undertaken. Traditional approaches to gaining cosumer feedback are often ineffective when approaching Aboriginal community members. The involvement of Aboriginal staff in the process is crucial for it to be effective.
This process is one of the most important, as many projects do not necessarily bring about the change that was anticipated. This does not mean that no learnings can be derived from the initiative. Important learnings are likely, and the initiative may provide an opportunity for both parties to develop greater trust in working in partnership for future initiatives. Alternatively, it can be perceived from a hospital perspective that beneficial change has occurred but without consulting with Aboriginal people any improvements are unlikely to be sustainable.
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