skip to content
skip to content
skip to content

Process 9  

If strategy/solution is successful, implement changes in policy



1.    Ensure that successful solutions are documented and implemented into hospital policies and/or procedures

2.    Education process for the health service boards and/or hospital executive on the nature of changes that assist with improving cultural sensitivity


Key component

To ensure that successful solutions are implemented in hospital policy and/or procedures to ensure sustainability and that they have a life beyond individual staff members.



1.    The successful strategy needs to be formally endorsed by hospital management through the creation of new policies and/or procedures. This outcome also needs to be acknowledged and celebrated both within the hospital and the Aboriginal community.

2.    Information for hospital board members includes providing the whole toolkit as background, and a separate sample presentation has been provided as well. Other elements in this process step include a brief case example that highlights the training undertaken by board members to assist them in supporting Aboriginal health policy developments within their hospital. Examples of the complete quality improvement cycle are also provided. It should be noted that detailed case studies of hospitals implementing this toolkit are still being developed and requires further research.


Questions to consider for this step

a)    What is the connection between cultural sensitivity and health outcomes?

b)    How might outcomes from Aboriginal-specific quality improvement projects be implemented into hospital policy?

c)    How have other hospitals undertaken Aboriginal focused quality improvement projects?


> Return to the main toolkit page

41 Victoria Parade, Fitzroy VIC 3065, Australia. Phone: (03) 9288 2211