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Why is the toolkit important? 

We need to close the gap

As part of the Close the Gap campaign and in line with jurisdictional polices, hospitals need to improve the way they develop their services for the Aboriginal and Torres Strait Islander communities.

 

A systematic approach

This toolkit has been developed using continuous quality improvement (CQI) methods to provide assistance to hospitals to improve their cultural sensitivity regarding Aboriginal and Torres Strait Islander patient care and to embed a process of organisational cultural reform.

 

It will support an ongoing reform strategy to ensure sustainability of improvements regarding Aboriginal health in line with the key responsibilities of each state and territory jurisdiction.

 

The toolkit includes a generic quality improvement process that has been developed to ensure hospitals engage with Aboriginal people in the design and delivery of their services. This process is flexible and can be adjusted to suit local needs.

 

From policy to the coalface

This toolkit provides a way of working with the current CQI technology and facilitates the operationalising of policy at the coalface to improve Aboriginal and Torres Strait islander patient outcomes.

 

This toolkit will assist in bridging the gap between policy and practice. This work requires clinicians and staff from across hospitals to work with Aboriginal staff to ensure systemic change is undertaken. This work is too large for Aboriginal staff to do alone.

 

Reforming the way we work

Implementing this toolkit has the potential to set in place a process for continuous quality improvement around cultural reform in hospitals, including opportunities for local communities to develop strategies in partnership with the hospital in their area. This process will take time but will build the capacity and sustainability of both hospital and their local communities to make a real difference in Aboriginal and Torres Strait Islander health.

 

Building community capacity

Undertaking this approach will not provide instant solutions but will set in place a process for local communities to develop strategies in partnership with the hospital in their area. This process will take time but will build the capacity of both the hospital and their local Aboriginal communities to make a real difference in Aboriginal health and most importantly build sustainability.

 

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41 Victoria Parade, Fitzroy VIC 3065, Australia. Phone: (03) 9288 2211