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Quality Improvement Process 


The Toolkit uses a Continuous Quality Improvement (CQI) process that has some extra steps compared to a typical Plan, Do, Study, Act cycle (see below). The additional steps have been included to ensure ongoing engagement with the Aboriginal community throughout the process. It is recommended that you follow the Toolkit step by step in order to get the most out of the process.


1. Plan
Information Gathering
Aboriginal people's experience of hospital care
Process 1

Hospital seeks information on Aboriginal Patient Experience
Process 2 

Information is given to hospital Quality Improvement Committee
Process 3


Solution Planning
Quality Improvement Committee examines information from Aboriginal staff
Process 4

Quality Improvement Committee seeks to understand information from a cutural perspective
Process 5

Quality Improvement Comittee seeks to develop culturally appropriate solution
Process 6



2. Do

Proposed solution is agreed to by all key stakeholders and implemented
Process 7











4. Act
If strategy successful implementation changes in policy
Process 9




3. Study
Aboriginal experience assessed again to see if improvement has occured
Process 8


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